CALD Care NSW Privacy Policy
This Privacy Policy outlines how CALD Care NSW collects, uses, discloses, and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).CALD Care NSW (‘We/Us’) value your privacy and are committed to safeguarding your personal information. We adhere to the Privacy Act 1988 (Cth) and other relevant privacy laws, including State and Territory health information legislation, to ensure your data is collected, used, and disclosed responsibly.This policy covers all information we collect about you through our services. It includes personal information gathered in person, through forms you complete or authorize, by telephone, via our website, through other service providers, and through various electronic communication channels (such as desktop computers, laptops, mobile phones, or other electronic devices used to access our services).By accessing our website, engaging our services or providing personal information to us, you consent to our collection, use and disclosure of that information on the terms of this privacy policy (Privacy Policy) and any other contractual or other arrangements (if any) that may apply between us.
1. Collection of Personal Information• We may collect personal information from you directly when you interact with us, such as when you:o Make an inquiry about our serviceso Apply for disability support serviceso Participate in assessments or evaluationso Engage in communication with our staff• Personal information we collect may include:o Name, address, and contact detailso Date of birth and gendero Medical history and disability informationo NDIS number and relevant identifierso Financial information for billing purposes• We may also collect personal information from third parties with your consent or as permitted by law.2. Use of Personal Information• We use your personal information for the primary purpose of providing disability support services, including:o Assessing your eligibility for serviceso Developing and delivering tailored support planso Communicating with you regarding your serviceso Billing and payment purposeso Responding to your inquiries and requests• We may also use your personal information for related purposes that you would reasonably expect, such as quality assurance, staff training, and complying with legal obligations.3. Disclosure of Personal Information• We may disclose your personal information to third parties in the following circumstances:o To service providers and contractors who assist us in providing our services (e.g., IT service providers, professional advisors)o With your consent or as required or authorised by law (e.g., to comply with a subpoena or similar legal process)• We take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations regarding your personal information.4. Security of Personal Information• We are committed to ensuring the security of your personal information and take reasonable precautions to protect it from unauthorised access, modification, or disclosure.• We maintain physical, electronic, and procedural safeguards to secure your personal information.5. Access and Correction• You may request access to the personal information we hold about you and request corrections if you believe that information is inaccurate, incomplete, or out-of-date.• We will respond to such requests within a reasonable timeframe and may request verification of your identity before providing access.6. Complaints and Contact• If you have a complaint about our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details provided below.• We take complaints seriously and will investigate promptly to resolve any issues.7. Updates to this Privacy Policy• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.8. Contact UsIf you have any questions about our Privacy Policy or how we handle your personal information, please contact us:info@caldcarensw.com.auBy using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.________________________________________This Privacy Policy is designed to comply with Australian privacy standards.
1. Collection of Personal Information• We may collect personal information from you directly when you interact with us, such as when you:o Make an inquiry about our serviceso Apply for disability support serviceso Participate in assessments or evaluationso Engage in communication with our staff• Personal information we collect may include:o Name, address, and contact detailso Date of birth and gendero Medical history and disability informationo NDIS number and relevant identifierso Financial information for billing purposes• We may also collect personal information from third parties with your consent or as permitted by law.2. Use of Personal Information• We use your personal information for the primary purpose of providing disability support services, including:o Assessing your eligibility for serviceso Developing and delivering tailored support planso Communicating with you regarding your serviceso Billing and payment purposeso Responding to your inquiries and requests• We may also use your personal information for related purposes that you would reasonably expect, such as quality assurance, staff training, and complying with legal obligations.3. Disclosure of Personal Information• We may disclose your personal information to third parties in the following circumstances:o To service providers and contractors who assist us in providing our services (e.g., IT service providers, professional advisors)o With your consent or as required or authorised by law (e.g., to comply with a subpoena or similar legal process)• We take reasonable steps to ensure that these third parties are bound by confidentiality and privacy obligations regarding your personal information.4. Security of Personal Information• We are committed to ensuring the security of your personal information and take reasonable precautions to protect it from unauthorised access, modification, or disclosure.• We maintain physical, electronic, and procedural safeguards to secure your personal information.5. Access and Correction• You may request access to the personal information we hold about you and request corrections if you believe that information is inaccurate, incomplete, or out-of-date.• We will respond to such requests within a reasonable timeframe and may request verification of your identity before providing access.6. Complaints and Contact• If you have a complaint about our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details provided below.• We take complaints seriously and will investigate promptly to resolve any issues.7. Updates to this Privacy Policy• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.8. Contact UsIf you have any questions about our Privacy Policy or how we handle your personal information, please contact us:info@caldcarensw.com.auBy using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.________________________________________This Privacy Policy is designed to comply with Australian privacy standards.